Frequently Asked Questions
How to contact support, cancel a request, change your password, and answers to other common questions.
What does unlimited mean?
With a IBF Designs monthly subscription, you can request as many designs as you would like and our designers will work on the requests in your queue every business day. If we don’t get it right the first time, then don't worry — revisions are unlimited too. You’re only limited in the speed of your requests.
What does it mean 100% satisfaction guaranteed?
All Basic and Pro subscriptions come with a 14-Day 100% Money Back Guarantee, and all Unlimited subscriptions come with a 21-Day 100% Money Back Guarantee. Enjoy the service, find it a great value for you and your business or you can get a 100% full refund for your initial membership fee within the respective time frames. This does not apply for single design requests (without a monthly subscription).
Who owns the creative work?
You do! All of our work is customized for you and your brand. You have 100% ownership of the files the moment we deliver them to you.
How many revisions can I make?
On Basic subscription you only have one revision per default. On Pro and Unlimited subscription you get as many revisions as you need! Just remember, each revision will be treated as a new creative request and may affect the delivery timelines of other pending/active requests.
What is the turnaround time?
On average, Basic account users receive the first concept or next revision in 2-3 business days. Unlimited users benefit from real-time communication and faster turnaround times, including 1-2 business days concept delivery when possible. The complexity of your request and/or the number of active requests currently in your queue may affect delivery times.
Can I cancel my subscription at any time?
Sure. your paid subscription can be cancelled anytime by accessing your account.